www.NeedAUsedVehicle.com PRIVACY STATEMENT/CDC/ADA/SAFEGUARD: (Updated 10/05/2022)
Welcome to www.NeedAUsedVehicle.com (“www.NeedAUsedVehicle.com,” “we,” “us” or “our”). Our dealership takes your privacy seriously and is committed to safeguarding your privacy both online and at our dealership. We abide by all the CDC standard policies at www.NeedAUsedVehicle.com, as well as ADA compliance.
We are wanting to ensure that our website and dealership are accessible to all our potential customers. www.NeedAUsedVehicle.com continuously makes modifications to increase the accessibility and usability of this website, by the main international standards organization for the Internet. Accessibility and usability are not always possible in every area of the website or for those visitors using assistive technologies and devices. Please be advised that our efforts are ongoing, and we continue to improve our designs based upon your feedback.
At www.NeedAUsedVehicle.com, social distancing, wearing masks, and disinfecting all the interior vehicle surfaces for customers have become standard. We want our customers to feel safe and secure when purchasing their next vehicle from www.NeedAUsedVehicle.com.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, WHICH REQUIRES, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST WWW.NEEDAUSEDVEHICLE.COM ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY.
We collect the following categories of information from and about you: Usage Information: Anytime you visit our sites, we may gather certain information regarding the means you use to access our sites. This information may include the type and version of your browser, your service provider, your IP address, and any search engine you may have used to locate the sites. We use this information to help diagnose problems with our server, administer the sites, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our sites. This information enables us to determine which areas of the sites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent.
Information Voluntarily Provided on the Sites: We may collect information you voluntarily provide to us (i.e., contact information such as name, e-mail address, etc.), such as when you enroll in one of our courtesy e-mail reminder for vehicle-related services (“E-Mail Reminder Services''), schedule service appointments, request information, or use any of the other interactive portions of our sites (i.e., our used car appraisal tool, express store, etc.). The personal information you provide to us will be shared with www.NeedAUsedVehicle.com and may be used for their own marketing purposes.
Information Provided at Our Dealership: We may collect information you voluntarily provide to us at our dealership, for example, if you test drive a car, purchase a car, or bring your car in for service. Such information may include contact information, such as your name, e-mail address, payment information, and insurance information, as well as other information about your car. We may collect financial information if you wish to obtain financing for a car purchase.
Information Collected from Other Sources: To help us better understand and respond to your needs and interests, we may in the future receive information about you from other sources, such as third-party referral sites. We will ask any provider of such information to represent and warrant that the information has been gathered and maintained in accordance with all state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this Privacy Statement along with other personal information you have provided.
Use of Information Collected:
We use the information we collect from you for the following purposes:
To provide our Services.
To tailor your experience on the sites.
To improve user experiences by making our Services easier to use and navigate.
To send you marketing communications.
To respond to your requests and inquiries.
To comply with CDC/legal and/or safety requirements.
For other legitimate business purposes.
Disclosure of personal information:
We collect and maintain the personal information of our consumers for our use. We do not disclose consumer information to third parties, other than as described below, and never without your consent.
Our dealership may partner with select retailers and other companies at various times to provide expanded Services, such as to offer financing and/or certain loyalty programs. As part of such a relationship, we may share with these companies the use of certain interactive site functions (i.e., the E-Mail Reminder Service). Information provided by users of the Services with such interactive functions may be available to both our dealership and our partners.
Agents: Our dealership may use other companies and individuals, such as dealership management system providers, customer relationship management system providers, and marketing partners to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf.
If our dealership undergoes a direct or indirect reorganization process including, but not limited to, mergers, acquisitions, and sales of all or a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction.
CDC/Compliance with Law/Safety:
Our dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Services, our sites, or the public.
With Consent: Other than as set forth in this Privacy Statement, you will be notified when any personal information about you may be shared with third parties, and you will be given the opportunity to decline to share that information.
Some cookies are essential to enable you to move around our sites and use their features, such as accessing secure areas of our sites. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
Analytics. Personal information collected via cookies for analytics purposes may include information about your browser, network, and device; web pages you visited prior to coming to our sites; IP address; clicks; internal links; pages visited; scrolling; and searches. We use this information to learn about site traffic and activity. Www.NeedAUsedVehicle.com uses Google Analytics to measure how you interact with our sites. Google also provides instructions on opting-out of Google Analytics as well.
COLLECTION AND USE OF INFORMATION FROM CHILDREN:
Our Services are not intended for children. We do not knowingly collect personal information from children, and none of our Services are designed to attract children. If www.NeedAUsedVehicle.com learns that a person under the age of 13 has provided personal information to us, we will delete such personal information as soon as possible.
ACCESSING OUR SITES FROM OUTSIDE OF THE UNITED STATES:
If you are visiting our sites from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our server and other internal systems located within the U.S. You acknowledge that by providing your personal information to us, your personal information (i) will be used for the uses identified above in accordance with this Privacy Statement, and (ii) may be transferred to the U.S. as indicated above, in accordance with applicable law.
The personal information record created through your registration with our sites can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. You agree that you are responsible for all acts or omissions that occur on your account while your password is being used. Please let us know immediately if you believe your password or record has been compromised.
www.NeedAUsedVehicle.com will take reasonable physical, electronic, and managerial measures to safeguard and secure any personal information you provide to us. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to Www.NeedAUsedVehicle.com, and you understand that any information that you transfer to us is done at your own risk. If we learn of a security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Services. We may post a notice via our sites if a security breach occurs. We may also send an e-mail to you at the e-mail address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
www.NeedAUsedVehicle.com may make chat rooms, forums, message boards, and/or news groups available to you at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.
Please note that anytime you provide www.NeedAUsedVehicle.com with your e-mail address, you will be opted-in to receive both marketing and informational communications from our dealership. You may always opt-out of receiving future marketing communications from our dealership. Users may opt-out of receiving such communications through the unsubscribe link provided in each communication. When you unsubscribe from certain marketing communications, you may be given the opportunity to unsubscribe from other marketing communications on an individual level. Additionally, we may send you information regarding our Services, such as information about changes to our policies and other notices and disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature, rather than promotional.
HOW WE RESPOND TO DO NOT TRACK SIGNALS:
At this time www.NeedAUsedVehicle.com does not recognize automated browser signals regarding tracking mechanisms, which may include Do Not Track instructions.
If all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personal information collected via the Services.
DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE:
By using the Services, you and www.NeedAUsedVehicle.com agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Services or the breach, enforcement, interpretation, or validity of this Privacy Statement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to:
www.NeedAUsedVehicle.com, 2514 Williamson Rd., Roanoke, VA 24012, or You, at the address we have on file for you.
Both you and Www.NeedAUsedVehicle.com agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Statement, including any claim that all or any part of this Privacy Statement is void or voidable.
CHOICE OF LAW:
This Privacy Statement has been made in and shall be construed in accordance with the laws of the State of Virginia, without giving effect to any conflict of law principles. Any disputes or claims not subject to the arbitration provision discussed above shall be resolved by a court located in the State of Virginia and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
CHANGES TO THIS PRIVACY STATEMENT:
Www.NeedAUsedVehicle.com reserves the right to change this Privacy Statement from time to time. When we do, we will also revise the “Last Updated” date above. If we make material changes to the Privacy Statement, we will notify you by placing a prominent notice on our sites and/or by sending you an e-mail at the e-mail address we have on file for you. We encourage you to periodically review this Privacy Statement to keep up to date on how we are handling your personal information.
If you have questions concerning this Privacy Statement or the privacy practices of our dealership, you may contact us: (540) 265-7770